Frequently Asked Questions Welcome to The BloomVault Studio – where your memories bloom forever. Below are answers to our most commonly asked questions. If you still need help, don’t hesitate to reach out to us!
General Questions
Q: What do you sell?
A: We specialize in handcrafted resin keepsakes made from real preserved flowers — including wedding bouquet blocks, floral trays, custom keychains, and more.
Q: Can I use flowers from my own event or bouquet?
A: Yes! You can send us your wedding, memorial, or any meaningful flowers, and we’ll preserve them in a custom piece of your choice.
Ordering & Customization
Q: How do I place an order?
A: Head to our Order Page (or linked in bio), select your item, and fill in the customization details. You’ll receive confirmation and shipping instructions via email.
Q: Can I request a name, date, or custom feature in my resin piece?
A: Absolutely! Most of our items can be personalized. Just let us know during checkout or in your order form.
Q: What sizes are available?
A: We offer a variety of product sizes:
- Trays: 40x30cm, 30x30cm, 28x36cm
- Resin Blocks: 16.8cm squares
- Letter Keychains: A–Z with optional embedded names
- Custom pieces available upon request.
Shipping Flowers to Us
Q: How do I send my flowers?
A: After placing your order, we’ll email you a step-by-step shipping guide to help safely package and send your blooms. Flowers should arrive within 2–3 days after your event for best results.
Q: Do you accept dried flowers?
A: Yes! If your flowers are already dried, we can still work with them, though results may vary slightly in color and texture.
Processing & Turnaround Time
Q: How long does it take to complete my order?
A: On average, 6–10weeks from the date we receive your flowers. Each piece is made by hand in layers, with care and precision.
Q: Do you offer rush orders?
A: Limited rush slots are available for an added fee. Contact us before booking to confirm availability.
Aftercare & Preservation
Q: Will my resin piece yellow or crack over time?
A: We use high-quality, UV-resistant resin to reduce yellowing. Avoid direct sunlight or extreme heat for longevity.
Q: How do I clean my resin keepsake?
A: Gently wipe with a soft cloth and mild soap. Avoid harsh chemicals or abrasive sponges.
Still Have Questions?
No problem! Email us at bloomvaultstudio@gmail.com or DM us on Instagram @thebloomvaultstudio and we’ll be happy to help.